Securitas today brings together several entities merged under the banner Securitas Technology SAS. This restructuring has led to a gradual overhaul of online portals, which alters the login paths based on each user’s profile. Historical clients of Azur Security, Securitas Alert Services, or new subscribers do not always enter through the same digital gateway.
Merger of Securitas entities and unified client portal
The creation of Securitas Technology SAS results from the merging of four structures: Securitas Alert Services, Securitas Technologies, Securitas Technology France, and Azur Security. This consolidation is not limited to a name change. It triggers a gradual shift of old accounts to centralized access.
Specifically, the login URLs are changing. A client who used an Azur Security or Securitas Alert Services space may find themselves redirected to a new portal such as customerportal.securitas.net or securitastechnology.com/user/login. The credentials themselves may be modified during the migration, without the user always being clearly informed in advance.
For those wishing to access my Securitas online space, the challenge lies in identifying which portal corresponds to their contract. A monitoring subscriber does not go through the same space as a group employee or a professional site manager.
Securitas online space: which portal for which profile
Securitas offers several distinct interfaces depending on the nature of the subscribed service. This segmentation, reinforced by the merger, complicates navigation for those seeking a single access point.
Monitoring and alarm clients
Individuals and professionals equipped with an alarm system access their space via Securitas Safe (formerly hosted on cloudsafe.secumonitoring.com). This portal allows users to view event history, modify emergency contacts, and manage monitoring parameters.
To modify information related to monitoring, Securitas Technology provides a dedicated form on its website. The customer service numbers differ according to the original entity of the contract: former clients of Securitas Alert Services or Azur Security dial a different number than that reserved for Securitas Technology subscribers.
Securitas employees and agents
Group employees have a separate internal portal. The Securitas MyConnect mobile application, available on Android and iOS stores, serves as an access point for on-duty agents. It allows users to view schedules, assignments, and certain contractual information.
Field feedback varies on this point: the average rating of the application remains modest on the stores, suggesting recurring usage friction, particularly regarding connection stability or the readability of displayed information.
Site managers and companies
The MySecuritas platform targets security managers of client companies. It goes beyond simple alarm consultation and offers a dashboard integrating alerts, intervention reports, and operational indicators. Securitas directs this portal towards a management model combining human services and technology.
Logging into the Securitas space: common blockages
The multiplicity of portals generates predictable blockage situations. Here are the most common cases encountered by users:
- Using the old login URL after migrating to the unified portal, resulting in an error page or unexpected redirection
- Attempting to log in with old Azur Security or Securitas Alert Services credentials on the new Securitas Technology portal, while the credentials were reset during the merger
- Confusing the monitoring client space (Securitas Safe) with the business portal (MySecuritas) or the employee application (MyConnect)
- Not finding the correct customer service number, as the lines are segmented by original entity and type of clientele (individual or professional)
When facing a connection issue, the first check is to precisely identify one’s contract and the entity managing it. The site securitastechnology.com is gradually centralizing access, but the transition remains incomplete for some accounts.
Services accessible from the Securitas portal and current limitations
Once connected to the correct space, the available services vary according to the type of contract. Monitoring clients access the management of their intervention contacts, the history of detected events, and the modification of certain parameters of their installation.
Companies using MySecuritas have a broader scope. The platform allows for visualizing business risks and tracking security performance indicators. Securitas communicates an ambition for an integrated ecosystem, blending physical security and digital management.
However, the available data does not allow for conclusions about the actual degree of integration between the different portals. The Unaverse platform, accessible from the Securitas Technology space, coexists with Securitas Safe and MySecuritas without a visible bridge between them. A multi-service client must juggle between several distinct logins.
For individuals, customer service remains reachable by phone, with dedicated non-premium numbers. Professionals also benefit from access to documentary resources and online modification forms.
The announced convergence of Securitas client spaces is not complete. Users encountering connection difficulties after the merger should contact the customer service corresponding to their former contractual entity directly, rather than multiplying attempts across different portals. The number and connection path still depend, at this stage, on the contract’s history.